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Serviicing

Posted: Tue May 02, 2023 6:03 am
by Suddenly60
I havethe following products installed:

Challenger 10.4
Explorer 8.5
VHF 6 receiver
2 Axis navigation
Related sensors such as engine monitoring, fuelflow etc.

All these are older than a year.

My AP said that these needs to be removed and sent to MGL for service in ordertoensure that the guarantee remins valid.
Question 1.
Do these products need servicing and at what frequancy?
Question 2.
How long is the gaurantee?

Re: Serviicing

Posted: Tue May 02, 2023 8:17 am
by rainier
That sounds very odd - I have never heard that you need to remove your equipment and send to us for servicing in order to maintain warranty.

Warranty is normally handled by individual distributors that have their own policies that tend to differ from ours. We offer a 1 year guarantee on components and workmanship ex factory on a return to factory bases.
We do not expect you to send anything to us unless it has a fault that needs fixing.
generally there are no parts in our systems that require servicing under normal use.

Re: Serviicing

Posted: Tue May 02, 2023 12:05 pm
by Suddenly60
Tank you Rainier

That is what I thought.

Regards